Event Rental FAQs
Do I need to have a date and venue booked to reserve rentals?
Yes, we only book rentals once a client has both the date and venue booked. This is required for inventory availability and reservations. We want to make sure all the big things are booked before booking us. If you change your date we do require a new contract + retainer.
How long is the rental period?
Most items have a 4 day rental with them that allows you to pick up a couple days before your event. For example if you have a Saturday event you can pick up as early as Noon on Thursday! We require everything to be returned by Monday 5PM.
Is there a rental minimum?
Yes, there is a $200.00 rental minimum on will-call orders and a minimum order of $750 for delivery orders.
Can I use candles with the rentals?
Yes! We ask for you to make sure wax does not get on any of our rentals except for our candlesticks. If you rent our candlesticks you are allowed to use real candles and we ask for you to bring them back with the wax still on them.
What happens if a rental gets damaged?
If something breaks please still bring it back to us. The damage fee is 5X the rental value. Damages include, but are not limited to: candle wax, cigarette or cigar smell, spills, water damage, chips, cracks, and tears.
What happens if it rains at my event?
First off, unless you want it to, it’s NEVER going to rain…right!?!? Ok, so there’s a chance! Here in the Midwest weather can be very unpredictable. We want you to have a backup for an outdoor ceremony and/or reception. Backup rain plan must be established prior to the date of the event. Our items are not allowed in bad weather and will be subject to damage fees if they get wet or break.
Do you offer custom builds?
Absolutely! Some of the items we have now are because they were custom builds! We love creating one of a kind custom pieces for any event. We do need 6 months lead time (depending on the item).
Do you offer delivery, setup and breakdown services?
Yes! We actually prefer to deliver your larger rental items, like backdrops, arbors, and champagne walls! As of right now, smaller items can be picked up by appointment from our warehouse at no charge, or dropped off and picked up at your venue for a delivery charge, but we do not offer set up and breakdown at the moment. We do have a minimum order of $500 for delivery.
I don‘t see what I’m looking for in your inventory
We’re always adding new items to our collection based on client requests. If you’re wanting something we don’t currently have, please feel free to ask!
Do you have a cancellation policy?
You can cancel your order at any point, but our 50% retainer is non-refundable. Your contract will have further details on cancellation dates, refunds, and quantity adjustments.
Do you offer warehouse pickups?
Yes! We offer will-call orders on any small items. We do require a $200 minimum order on any pickups. Pickups + drop offs are made by appointment only. Please get in touch if you are interested in picking up your items. It is required that you have a vehicle suitable and safe for transporting your items.
What is a wishlist?
A Wishlist allows you to create a list of items you’re interested in for your event. This will send a project list over to us to check quantities available for that date and help us begin creating a quote for you. If you don’t know the quantities, that’s ok! Just let us know and we can set up some time to talk through what you need based on your floor plan and your design plan needs. Visit our rental categories page to create a Wishlist now!